Liars are often easy to spot, but aren’t so obvious when you just hear them. Here are three signs when someone on the phone is lying.
Listen for these clues that customers aren’t revealing the whole truth:
Key Phases to Listen for...
If customers say anything like this, they’re confused and need more attention.
Sales Agents want to slow down if customers say:
“It doesn’t seem to …”
“I’m not sure …”
“I can’t figure out …”
“It seems confusing.”
Customers who say these things are struggling to organize their thoughts or take in what agents have said. That’s when agents want to slow down, get focused and use a soothing voice to keep customers calm.